Help Desk

Help Desk

Your Go-To for all your IT needs.

Users need support for everything from remote access, VoIP systems, mobile device management, printing, software applications, password resets, to guidance on upgrades and systems optimization. With user expectations being so much higher today, even the most basic of services require immediate attention.

Understanding the limitations for many small to medium size businesses, PC Professional has created a team of experts in all facets of a company’s end user support needs.

Whether onsite or remotely, PC Professional is in position to support all the dynamic needs of your business across all industries.

Our Help Desk services provides:

  • Basic incident and problem management through remote and onsite services
  • Problem resolution and escalation procedures
  • Service Level Agreements (SLAs) with guaranteed response
  • Tracking solution for all help desk incidents
  • Centralized database for ticketing and historical knowledge base
  • Create custom ticket system to track service requests
  • Inventory of systems
  • User rights to management

Benefits:

  • Consistent, personable Support
  • Single point of contact (SPOC) for all your IT support needs
  • We act as an extension of your internal support system